Before I wrap up, there’s one big issue I feel I’ve overlooked: the users. The people. The customers. Have great customer support. Remember they’re all people, and they’re all rooting for you. Even the ones who are really short in their bug reports. After all, they’re using your product and taking the time to give you their opinion, or experience. That’s incredibly valuable.
Chris Wansrath’s Startup Riot 2009 Keynote speech